Q: Do you have a physical store?
A: Yes! We are located in Portland, Oregon at 1037 SE Ash St 97214. You can even pickup your order in-store. Just enter code “PDXPICKUP” at checkout which will remove the shipping charge and let us know to keep it here for you.

Q: What’s the Turnaround time for Custom orders
A: Custom orders take 7-13 business days from the time they send final approval on the design

Q: How do I reorder: Go to your account and reorder there, or purchase your custom product just as you did the first time. You'll get the get started email again, just respond and let us know that you are reordering. Our designers will send you the previous final file to make sure it's correct or you can make changes, then approve it for print.

Q: How do I take something out of my cart, I don't see a delete button
A: You just have to update your Quantity to 0 and it will go away

Q: Where is my order?
A: You should have received a tracking email as soon as your order has been fulfilled. We have a 1 to 3 business day turnaround time. You can also track your order here :

Q: Can I talk to one of the designers?
A: They work off site, and it is not effective for them to chat on the phone with customers, so essentially no. It is easier for them to communicate via email

Q: I know custom items take 7-13 business days but I really need my sign by ___ date. Is there anything you can do?
A: We can definitely try and will do our best to get it to you by a certain date, but if you need a Rush, there is a $20 rush fee and then you would need to upgrade your shipping method to overnight. Just shoot us an email and we can send you an invoice.

Q: Do you have lockboxes or lockbox accessories?
A: Not right now, no. Your local association should be able to help you.

Q: Can the Key Tags be double sided? (both canvas & leather)
A: Both the leather and canvas key tags cannot be printed double sided. Both the leather and canvas key tags have a rough and uncoated backing, not suitable for printing or engraving.

Q: Do you do custom apparel?
A: Unfortunately no. What we suggest is that you purchase what you like with us, then take it to a local screen printer to have your log added.

Q: The tracking number you gave me said my package was delivered today but it is not here?
A: Please allow 24 hours from the time it says it was delivered to show up, (sometimes they will say it was delivered a few hours before it actually is). If the package still isn’t there please reach out to your local USPS office and see if they have the package there for you. If not let us know so we can help with a replacement

Q: My Shirt or Sweatshirt is too small/large, can I return/exchange?
A: Within 30 days of purchase, unused. Just go to:

Q: I don’t see sizes for the hats
A: All of our hats are size adjustable

Q: Do you offer your products Wholesale?
A: YES! Email us at: and tell us what you're looking to do with ATRE Products

Q: What are ATRE points & how do I use them?
A: When you place an order with us either online or in the store you earn 4 ATRE reward points for every $1 spent. 100 ATRE reward points = $1, Let us know if you would like to apply points to an order and we would be happy to do that for you.

Q: Do you have any discount codes?
A: YES! If you subscribe to our weekly email newsletter, you get an instant discount.

Q: I’d like to be a brand ambassador with ATRE. How can we work together?
A: We have an affiliate program that you can apply to. That gives your friends a code to use at checkout and we know that you sent them. See the link here:

Q: I applied for the Affiliate program. What next?
A: When you are approved, you will receive an email with your dashboard login info and a short tutorial on how to work the affiliate program

Q: Do you ship outside the U.S.?
A: We do to most, if you add something to your cart and go to the shipping section, put in your address, it’ll tell you the cost, OR if we don’t ship there

Q: Can I review my DIY design before it's printed?
A: When finished designing your DIY item and you've clicked on the green "finished editing" button, a window will appear showing a preview of your design and 3 buttons beneath it. Please click on the "download proof" button before continuing, so that you can save the design for your records. This approved design will be what's sent to print.

Q: Can I edit my DIY item from my shopping cart?
A: You cannot edit your DIY item from your shopping cart. Please email to request an editing link for your DIY item.